Initial – M services Policies
Booking Policy:
- To book a service with Initial - M, customers must visit our website and follow the booking process. By booking an appointment, customers agree to abide by our policies and terms.
Payment Policy:
- Initial - M requires an initial booking fee of $150 to secure an appointment. This fee is non-refundable and covers the reservation of our mobile mechanic team's time and resources.
- Refunds for the initial fee are available if the client cancels the appointment with at least 5 days' notice. Please allow up to [X] business days for the refund to be processed.
- The initial fee is non-refundable if the client cancels with less than 5 days' notice or misses the appointment without prior notice.
Information Collection:
- After booking an appointment, our dedicated team will reach out to the client within 3-5 business days of the scheduled appointment date to gather detailed information about the car's situation and service requirements.
Service Preparation:
- At Initial - M, we are committed to delivering successful services. Our team thoroughly prepares the necessary tools, equipment, and parts to ensure efficient and effective service delivery.
Location Requirements:
- To facilitate our mobile service, it is essential that the client's car is parked in a house driveway with a clearance of 4-5 feet and free from any other vehicles or obstacles.
Inspection and Safety:
- As part of our commitment to safety, our team conducts a comprehensive safety inspection of the client's vehicle before commencing the service. This mandatory inspection is aimed at identifying potential safety concerns.
Service Process:
- Upon arrival at the client's location, our team initiates a timer to log the service time accurately. We will notify the client once the service is complete, and if required, request a test drive to ensure the vehicle's proper functioning.
Test Drive and Quality Assurance:
- Following the completion of the service, our team conducts a thorough test drive and performs necessary quality checks to ensure that the work has been carried out successfully.
Reporting and Payment:
- After the service, Initial - M provides the client with a comprehensive report detailing the car's condition and specifics of any repair work performed.
- Payment for the service can be made using various methods, including credit cards, cash, or other agreed-upon forms of payment.
Additional Issues:
- If our inspection identifies additional issues or suggested repairs beyond the initial service request, we will provide the client with a list of these issues and suggestions.
- Depending on the client's preference, a new appointment can be scheduled to address these additional issues. Payment for additional services will be required.
Cancellation Policy:
- Clients may cancel their appointments with Initial - M by providing at least 5 days' notice. In such cases, the initial fee of $150 will be refunded in full within [X] business days.
- The initial fee is non-refundable if the client cancels the appointment with less than 5 days' notice or misses the appointment without prior notice.
Liability and Disclaimers:
- Initial - M is not responsible for any pre-existing issues with the client's vehicle.
- Unforeseen circumstances, such as weather conditions or unexpected delays, may affect the service. While we strive to provide the best service possible, we cannot be held responsible for such occurrences.
Appointment Rescheduling:
- Clients can reschedule their appointments by contacting our customer support team. A rescheduling fee may apply, and notice requirements must be met.
- Rescheduling an appointment may impact the initial fee and refund eligibility.
Warranty and Guarantee:
- Initial - M offers a limited warranty for our services. The warranty duration and terms will be specified in the service agreement.
- The warranty covers specific aspects of the service and does not extend to pre-existing issues or issues unrelated to the performed service.
Insurance Coverage:
- Initial - M maintains insurance coverage for our services to protect against accidents or damages that may occur during service delivery. Specific coverage details can be provided upon request.
Late Arrival Policy:
- Clients are expected to be punctual for their appointments. Late arrivals may result in reduced service time, and clients may be responsible for any resulting delays.
- If a client fails to arrive for their appointment without prior notice, the initial fee is non-refundable.
Code of Conduct:
- We expect all clients to conduct themselves respectfully and professionally during the service appointment. Any disruptive or disrespectful behavior may result in the termination of the service.
Complaint Resolution:
- Clients can submit complaints or concerns through our designated channels. We are committed to addressing and resolving these issues promptly and professionally.
Refund Process:
- Refunds for the initial fee will be processed promptly if clients meet the cancellation requirements. Please allow up to [X] business days for the refund to be reflected in your account.
Data Handling and Security:
- We prioritize data security and handle customer information with the utmost care. Our privacy policy outlines how data is collected, stored, and used, ensuring your personal and financial information remains secure.
Legal Jurisdiction:
- These policies are governed by the laws of [Jurisdiction], and any legal disputes will be resolved in accordance with these laws.
Customer Feedback and Reviews:
- We encourage customers to provide feedback and reviews about their service experience, as this helps us continuously improve our services.
Accessibility and Accommodations:
- We are committed to providing accommodations for clients with disabilities or special needs to ensure an inclusive service experience. Please inform us of any specific requirements when booking your appointment.
Emergency Procedures:
- In the event of emergencies, such as accidents or unexpected issues during the service, our team is trained to respond promptly and appropriately to ensure the safety and well-being of all parties involved.